Support
Contact us
Email support@flavrapps.com and we’ll reply as soon as we can. It helps to include your device (for example iPhone 17 or iPad Air), your iOS version, the address you were loading if it’s public, and what you expected to see.
ViewPortal has no accounts and keeps everything on your device, so there’s nothing to reset on our side and most problems are quick to sort.
Common questions
My local dev server won’t load
Use your computer’s local IP address and port, for example
http://192.168.1.20:5173, with your iPhone or iPad on the same Wi-Fi. The dev server must listen on all interfaces (for Vite, npm run dev -- --host), not only on 127.0.0.1. When ViewPortal asks for local network access, tap Allow. If you tapped Don’t Allow, turn it back on under Settings > Privacy & Security > Local Network. The localhost on iPhone guide covers each framework.Can I reach my home computer when I’m out?
Yes, with Tailscale. Install it on your computer and on your iPhone or iPad, sign in to the same tailnet, then open your computer’s Tailscale address and port in ViewPortal. With MagicDNS on you can use
http://<computer-name>:5173. The server still needs to listen on all interfaces. See the localhost guide.A page looks different from Safari
ViewPortal uses WKWebView, the same engine as Safari, but it isn’t Safari. Its presets use the full display height rather than Safari’s smaller visible height, so check content near the bottom of the first screen in Safari too. The iPhone Duo guide lists the real Safari sizes.
How do I install it on a new iPhone or iPad?
ViewPortal is free to download, and Pro is a one-time purchase tied to your Apple Account. On the new device, sign in with the same Apple Account, install ViewPortal from the App Store, then open Settings and tap Restore Purchases. You won’t be charged again.
How do I get a refund?
Apple handles App Store payments, so refunds are requested from Apple at reportaproblem.apple.com. We can’t issue refunds ourselves, but we’re glad to help if something isn’t working.
Can you add a device?
Yes, ask. Email support@flavrapps.com with the device name. You can also add a custom width and height in the app for anything that isn’t a preset yet.